By Ron Mazzachi
- ‘Positive deviants’ are those in a community who have discovered a solution to a problem that has stumped everyone else. The positive deviance process is about identifying these, figuring out what they are doing differently, then packaging and promulgating that throughout the community.
- The small details matter! The ‘doing differently’ can be really subtle, yet make all the difference.
- Improving by learning from what is working is a refreshing alternative to improving by addressing failures and mistakes (i.e. via non-conformances).
“A thousand hearings aren’t worth one seeing, and a thousand seeings aren’t worth one doing” (Vietnamese proverb)