Management System certification has been happening in Australia for around 30 years. Yet the factors that lead to satisfaction with Auditor performance and Certification Body service are not yet well understood. We know when we’re happy, but what predicts this? On 27 June, Dr James Galloway (JAS-ANZ) and Professor Daniel Prajogo (Monash Uni) met with the Melbourne Chapter in their regular Café Quality to explore and discuss this, based on research Prof Prajogo had undertaken for JAS-ANZ.
As Daniel unpacked and explained the research study and findings, the usual freewheeling discussion and debate that you can only get at Café Quality (a good reason to think about coming along soon if you haven’t been for a while) explored what it all meant.
Café Quality is transforming the way we engage at AOQ and is attracting bigger attendances month by month. If it’s a while since you’ve attended, consider coming along soon. There’s a great series of events planned through the rest of 2017.AOQ is your Quality Organisation