Craig Ottaway led a valuable and lively conversation, sharing the insights he’d gained from steering the company he works for through to Certification to the 2015 version of ISO 9001, particularly around what complying with Clause 4 (Context of the Organisation) entails. Craig stressed the need to focus on what’s important to the organisation and to clearly define the boundary of the Management System, and the need to ‘plan the upgrade plan’. For example, to be considered, parties … [Read more...]
Adelaide August: Knowledge Management and Quality
Ian Fry is a Director of Knoco Australia which is a Knowledge Management consultancy and part of a world-wide group. Ian presented to our August Café Quality session where he introduced Knowledge & Information Management and discussed the interaction with Quality. We explored the important differences between Knowledge Management and Information Management. The sessions had some robust discussion and we explored aligning it with the new section within ISO 9001:2015 on Management of … [Read more...]
