Brisbane Cafe Quality
AOQ Brisbane Chapter currently holds an event each month.
Sessions are free to AOQ members $25 Non Members. Registration is essential
How does the Sales Process Impact on Quality?
Date: Tuesday, 26 September 2017
Time: 7.15am for a 7.30am start
Venue: Aurecon, Level 14, 32 Turbot Street, Brisbane (Parking is available nearby at 40 Tank Street, or Brisbane Transit Centre, Roma Street, Brisbane)
Cost: Free to members, $25 for non-members
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Registration: Registration via Eventbrite is essential for catering and dietary needs.
About the event
Historically, the sales process and quality have either not been thought of as being the best of friends or there is no connection whatsoever. Based on my experience, this needs to change. How often is the front-end of a sales process influencing the quality of the service (either from an internal perspective or from the client’s point of view)? Would a ‘better’ front-end sales process make for improved quality? I am thinking it does and I am putting in place a sales process at Videopro that takes into consideration aspects that will improve the outcome without it being another bloody process! What I am expecting to see is an improvement in our project’s metrics.
About the speaker
Warwick Absolon is a suitably qualified and experienced business leader with a demonstrated track record in delivering specific initiatives and projects through influence and gravitas, across a range of geographies and subject matters. Historically, he has been asked to lead projects over multiple time zones where others dared to tread. Utilising high interpersonal skills and emotional intelligence has enabled me to succeed in these multi-faceted projects that have included increasing the innovative culture of a large organisation, resolving multiple year tax audits in Canada, removing dormant legal entities in the United States, Australia and New Zealand, and driving a higher use of a contingent workforce. In his current role, he is responsible for improving the performance of six audio visual account managers across the corporate, government and tertiary sectors.
We look forward to seeing you all there.
2017 Event Calendar
|Date and Time||Details and Theme||Registration|
|September||26th September 2017 7:00am|
Aurecon, Level 14, 32 Turbot Street, Brisbane (Parking is available nearby at 40 Tank Street, or Brisbane Transit Centre, Roma Street, Brisbane)
|How does the sales process impact on quality?||Register HERE|
Merging Companies – Quality Systems and Cultures.
“When a publicly traded global corporation buys an even larger publicly traded global corporation, how do they merge cultures and quality systems, let alone financial systems, IT, HR, and more – all while answering leadership’s demand for operational excellence and business performance? In the case of AECOM acquiring URS and the resultant need to create a unified culture of quality and QMS, the answer lies in collaboration, a shared sense of purpose, and synergy – and quite a few off-hours conference calls. This session describes their journey, and shares seven key steps that any company can take when faced with the challenges of mergers and acquisitions and the need to create a whole greater than the sum of its parts.”
Martin Andrew is AECOM’s Quality & Delivery Assurance Manager for Australia-New Zealand. Prior to this his career spanned environmental consulting, university academic and senior management and CSIRO researcher. This is the presentation he and his colleague Denise Clements (Quality V-P, Americas, AECOM) presented to the World Conference on Quality and Improvement in Charlotte, NC, last May.
Martin has been active in the Australian Organisation for Quality since 2011, following his attendance at Qualcon 2010 which sparked a desire to get involved. He has served as Council member and President at State and National levels, and is a member of the national AOQ Ltd Board. Martin convened the Program committees for the 2011, 2014, and 2016 Qualcons, and is involved with planning the 2018 Qualcon
Business Process Improvement
The internet says that Business Process Improvement (BPI) is a strategic planning methodology aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall business growth.
- What does this mean?
- Why should we be striving to achieve it?
- What does it look like in the real world?
Tara and Brett will be leading a lively discussion to help answer these three pertinent questions especially within the ever-changing, fast paced environment we all work in.
Tara Bannister is currently the Quality and Business Improvement Group Manager for Churches of Christ in Queensland. The focus of this role is to manage the development and implementation of the Quality and Business Improvement Management Framework, the Change Management Framework and the Research Framework and facilitate the development and production of process performance measures that align with strategic goals.
Tara has over 10 years’ experience within the Quality sector in community services, as well as further experience in training and project management within retail and government.
Brett Abraham is a Quality Advisor for Churches of Christ in Queensland. In this role he works with stakeholders to help them to understand and manage their processes, as well as assisting them with identifying where productivity gains can be achieved and where risk mitigation strategies should be put into place.
Brett has a management systems career spanning over 25 years across the manufacturing, consulting, sales, oil/gas, project and engineering sectors and has recently moved into the care services/not-for-profit sector.
AOQ is your Quality Organisation