Brisbane Cafe Quality
AOQ Brisbane Chapter currently holds an event each month.
Sessions are free to AOQ members $25 Non Members. Registration is essential
Get (digital) smart… mitigating your online reputational risk
Date and time: Tuesday 21 August 2018, 7.15am for a 7.30am start
Venue: Aurecon, 32 Turbot Street, Brisbane
Cost: Free for Members, Non Members $25
About the event
What happens online stays online! (mostly)
Phillip Hay will share his insights on how the last decade has seen digital explode from market entry to the forefront of our daily lives.
With all the great opportunities that digital, online and social media bring to business and individuals… comes equal risk (and responsibility). Risk to brand, risk to data and privacy, risk to the hip pocket, and ultimately risk to reputation.
In this AOQ event we’ll look at activities, behaviours and systems which mitigate risk across a range of digital experiences, while avoiding the bad stuff and optimising the good stuff.
Light breakfast provided
Bookings close Noon Monday 20 August
About the presenter
Phil is a two-decade marketer across product, software and tertiary sectors.
With national and international experience, Phil considers digital the sniper of the marketing world, solving business and personal challenges in an ever-increasingly targeted and measurable manner.
Dad to four little girls… Phil is sometimes boss at work but never boss at home.
Enquiries to Louise.email@example.com
July 2018 – The links between ISO 9001 and information security
Alan Jones shared his insights on how information security is becoming increasingly important to quality systems.
As organizations come to rely more heavily on information technology, the security of that information is becoming a vital component of a QMS.
Basically, we want our information to:
Only be accessed by the right people (Confidentiality)
Only be changed by authorised people or processes (Integrity)
Be available to read and use whenever we want (Availability).
These 3 principles are often referred to by the acronym CIA (yes, there’s a joke in there somewhere).
About the Presenter
Alan M Jones is CEO of Qudos Management Pty Ltd and MD of Qudos Certification Limited. He is an experienced lead auditor – certified for ISO 9001 Quality, ISO 14001 Environment, OHSAS 18001 OHS, ISO 27001 and CSA Star Information Security.
Alan led a team of content specialists and software developers to produce the Qudos range of software applications for Quality, OHS, Environmental and InfoSec management.
He has developed and implemented quality and integrated management systems through to ISO certification for numerous organisations. He has also conducted Internal auditor and other management training courses for over 15 years.
Mike McLean and Dr Peter Fisher shared their insights on fine-tuning your ISO 9001:2015 QMS transition process to recertification
Michael McLean is a Fellow Australian Institute of Company Directors; Fellow Australian Organisation for Quality, Fellow of the Institute of Management Consultants and Certified Management Consultant, Juran Medal Australia.
Dr Peter Fisher has over 30 years’ experience in lean manufacturing with a very wide range of Australian manufacturing companies. He also has extensive overseas experience and has run lean programs in the USA for companies like Pfizer, and has been trained in the assessment process for the Shingo Prize for Lean excellence in the USA.
Did you know that
- Process-Based Documented Management Systems and Auditing is required by 15 September 2018
- JAS-ANZ Accreditation Body has instructed Certification Bodies to conduct ‘process-based audits’ http://www.jas-anz.org/iso-9001-14001-transitions-update
- Risk Based Thinking and Risks and Opportunities must be embedded within business processes
- Process interfaces must show the inputs and outputs of all processes with the QSM scope
- ISO 9002:2017 for QMS guidance to Internal Audits is to audit projects and process, NOT clauses
- ISO 31000/31001:2018 Risk Management Guidelines and Techniques, for explanation
- ISO process-based implementation advice can be provided by management consultants and not Certification Bodies
- ISO Annex SL 9.1 High Level Structure is only for ISO management system standard developers and not for organisations to use and structure for documenting their management system
- A Process Approach is the Integrating Systems Structure to integrate ISO 9001 (Quality), ISO 22001 (Food), ISO 14001 (Environment; ISO 27001 (Information Security), and the recently released ISO 45001:2018 (OH&S) into one organisation management system
Quality Digest Live interview on ISO IUMSS HB status – Chico Ca USA April 2017 https://youtu.be/Ats8o9iYC6c?t=78
Dubai UAE Risk Management Conference http://g31000conference.org/speakers/michael-mclean/
Michael and Peter conducted the Project Based Training program for the University of Queensland ITS Department https://its.uq.edu.au/about/it-governance/continuous-improvement
The important role of quality in mitigating risks
Attendees looked at the PDCA cycle as it correlates to the risk management cycle, discovered bowtie representation of risks and discussed how the lag indicators from audits can become the fodder for risk reduction.
Louise Edgley is a risk management professional with significant experience in the development and implementation of enterprise, project, operational risk, assurance and risk-based management systems across the oil and gas, power generation, infrastructure, manufacturing, construction and engineering sectors.
Getting ready for Qualcon 2018.
Part 1 – The Abstract
Attendees came along and looked at review and preparation of Abstracts for Qualcon 2018, Quality in a Complex World.
Topics looked at were
• Quality management in an increasingly VUCA (Volatile, Uncertain, Complex and Ambiguous) world
• Business Excellence – a framework for embracing complexity
• The process approach – a tool to simplify complexity
• Proliferating compliance requirements and the place of ISO Standards and the High-Level Structure
• Sales and marketing, customer focus, and the concept of value
• Quality tools for managing complexity
• The future of Quality Management (especially in a digital world)
• Implications of multiculturalism for quality management
• Managing Quality in the face of rapid change
• The urgent vs the important – the impact of busy-ness on the Quality of our management
• The changes in Quality Management over the past 50 years. (2018 is the 50th Anniversary of the formation of AOQ)
World Quality Day
World Quality Day provides an opportunity to pause and consider the importance of Quality to society. This year, with the theme of Celebrating Everyday Leadership, we explored the dimensions of Quality leadership, and how to leverage leadership in our own context, regardless of the position or formal authority we hold.
How does the Sales Process Impact on Quality?
Historically, the sales process and quality have either not been thought of as being the best of friends or there is no connection whatsoever. Based on my experience, this needs to change. How often is the front-end of a sales process influencing the quality of the service (either from an internal perspective or from the client’s point of view)? Would a ‘better’ front-end sales process make for improved quality? I am thinking it does and I am putting in place a sales process at Videopro that takes into consideration aspects that will improve the outcome without it being another bloody process! What I am expecting to see is an improvement in our project’s metrics.
About the speaker
Warwick Absolon is a suitably qualified and experienced business leader with a demonstrated track record in delivering specific initiatives and projects through influence and gravitas, across a range of geographies and subject matters. Historically, he has been asked to lead projects over multiple time zones where others dared to tread. Utilising high interpersonal skills and emotional intelligence has enabled me to succeed in these multi-faceted projects that have included increasing the innovative culture of a large organisation, resolving multiple year tax audits in Canada, removing dormant legal entities in the United States, Australia and New Zealand, and driving a higher use of a contingent workforce. In his current role, he is responsible for improving the performance of six audio visual account managers across the corporate, government and tertiary sectors.
Merging Companies – Quality Systems and Cultures.
“When a publicly traded global corporation buys an even larger publicly traded global corporation, how do they merge cultures and quality systems, let alone financial systems, IT, HR, and more – all while answering leadership’s demand for operational excellence and business performance? In the case of AECOM acquiring URS and the resultant need to create a unified culture of quality and QMS, the answer lies in collaboration, a shared sense of purpose, and synergy – and quite a few off-hours conference calls. This session describes their journey, and shares seven key steps that any company can take when faced with the challenges of mergers and acquisitions and the need to create a whole greater than the sum of its parts.”
Martin Andrew is AECOM’s Quality & Delivery Assurance Manager for Australia-New Zealand. Prior to this his career spanned environmental consulting, university academic and senior management and CSIRO researcher. This is the presentation he and his colleague Denise Clements (Quality V-P, Americas, AECOM) presented to the World Conference on Quality and Improvement in Charlotte, NC, last May.
Martin has been active in the Australian Organisation for Quality since 2011, following his attendance at Qualcon 2010 which sparked a desire to get involved. He has served as Council member and President at State and National levels, and is a member of the national AOQ Ltd Board. Martin convened the Program committees for the 2011, 2014, and 2016 Qualcons, and is involved with planning the 2018 Qualcon
Business Process Improvement
The internet says that Business Process Improvement (BPI) is a strategic planning methodology aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall business growth.
- What does this mean?
- Why should we be striving to achieve it?
- What does it look like in the real world?
Tara and Brett will be leading a lively discussion to help answer these three pertinent questions especially within the ever-changing, fast paced environment we all work in.
Tara Bannister is currently the Quality and Business Improvement Group Manager for Churches of Christ in Queensland. The focus of this role is to manage the development and implementation of the Quality and Business Improvement Management Framework, the Change Management Framework and the Research Framework and facilitate the development and production of process performance measures that align with strategic goals.
Tara has over 10 years’ experience within the Quality sector in community services, as well as further experience in training and project management within retail and government.
Brett Abraham is a Quality Advisor for Churches of Christ in Queensland. In this role he works with stakeholders to help them to understand and manage their processes, as well as assisting them with identifying where productivity gains can be achieved and where risk mitigation strategies should be put into place.
Brett has a management systems career spanning over 25 years across the manufacturing, consulting, sales, oil/gas, project and engineering sectors and has recently moved into the care services/not-for-profit sector.
AOQ is your Quality Organisation