Brisbane Cafe Quality
AOQ Brisbane Chapter currently holds an event each month.
Sessions are free to AOQ members $25 Non Members. Registration is essential
Get ready for Qualcon 2018
How to prepare for a compelling and engaging presentation
Part 1 – The Abstract
Date: Tuesday 6 February 2018
Time: 7.15 for a 7.30am start and a 9.00am finish
Venue: Aurecon 32 Turbot Street, Brisbane
Cost: Free to Members, $25 Non Members
Join AOQ: Come along and join our events for free; click here to join AOQ today
Registration: Registration via Eventbrite is essential for catering and dietary needs.
Register HERE Bookings close Thursday 1st February
Contact: Louise Edgley Louise.firstname.lastname@example.org 0409 436 316
About the Event
Come along and be supported in a review or preparation of your Abstract for Qualcon 2018, Quality in a Complex World.
Abstracts for your 20 minute presentation or 3-minute snippet are due on 15 February.
Click here for further information on the AOQ website.
Here are the topics to get you started:
• Quality management in an increasingly VUCA (Volatile, Uncertain, Complex and Ambiguous) world
• Business Excellence – a framework for embracing complexity
• The process approach – a tool to simplify complexity
• Proliferating compliance requirements and the place of ISO Standards and the High-Level Structure
• Sales and marketing, customer focus, and the concept of value
• Quality tools for managing complexity
• The future of Quality Management (especially in a digital world)
• Implications of multiculturalism for quality management
• Managing Quality in the face of rapid change
• The urgent vs the important – the impact of busy-ness on the Quality of our management
• The changes in Quality Management over the past 50 years. (2018 is the 50th Anniversary of the formation of AOQ)
About the Speaker
Charles Clowes will facilitate the workshop.
Charles has spent the last five years assisting businesses develop their planning processes. Charles’ role is to assist with formalizing a system to capture the issues, customer feedback, etc and then analysis of the causes. This allows the organization to move from a reactive mode to a more productive approach to process improvement and planning.
Charles says that the key to business excellence is to recognize that frequently you knew the solution before the problems occurred. 97% of what happens in an organisation is predictable and, therefore, can be managed through planning and risk management. A business needs to ask continually of itself, stakeholders and employees how things are working and why.
Charles provides the direction to identify non-value processes and formulate action plans in a simple straight forward manner and ensure that everyone in the business knows what the plan is and what needs to be done to achieve it.
Charles has over 30 years’ experience in manufacturing, engineering, construction/mining and event management.
He’s held senior managerial roles responsible for manufacturing, quality and safety. He’s a firm believer that productivity and process improvements are achieved only when a whole of business approach is taken. He’s developed and maintained certified Quality/EHS systems for different business environments, used a cross-functional team approach to implement customer feedback loops to the implement business process improvement.
He’s held operational and mentoring positions in the following organisations.
Jonker Group, Poolrite, Volgren Bus Manufacturing, Australian Hardboards Ltd. Volvo/Mack Trucks. Austral Bricks, Eyelighting/Spectra, Riverfestival, Ausco, PR-Polymers, Bondor & Architectural Operations, Ausco Building Systems. James Hardie Building, AMCOR, MIM.
|Date and Time||Details and Theme||Registration|
|February||6th February 2018 7:15 am for 7:30 start |
Aurecon, 32 Turbot St., Brisbane
|Get ready for Qualcon 2018 |
How to prepare for a compelling and engaging presentation
Part 1 – The Abstract
World Quality Day
World Quality Day provides an opportunity to pause and consider the importance of Quality to society. This year, with the theme of Celebrating Everyday Leadership, we explored the dimensions of Quality leadership, and how to leverage leadership in our own context, regardless of the position or formal authority we hold.
How does the Sales Process Impact on Quality?
Historically, the sales process and quality have either not been thought of as being the best of friends or there is no connection whatsoever. Based on my experience, this needs to change. How often is the front-end of a sales process influencing the quality of the service (either from an internal perspective or from the client’s point of view)? Would a ‘better’ front-end sales process make for improved quality? I am thinking it does and I am putting in place a sales process at Videopro that takes into consideration aspects that will improve the outcome without it being another bloody process! What I am expecting to see is an improvement in our project’s metrics.
About the speaker
Warwick Absolon is a suitably qualified and experienced business leader with a demonstrated track record in delivering specific initiatives and projects through influence and gravitas, across a range of geographies and subject matters. Historically, he has been asked to lead projects over multiple time zones where others dared to tread. Utilising high interpersonal skills and emotional intelligence has enabled me to succeed in these multi-faceted projects that have included increasing the innovative culture of a large organisation, resolving multiple year tax audits in Canada, removing dormant legal entities in the United States, Australia and New Zealand, and driving a higher use of a contingent workforce. In his current role, he is responsible for improving the performance of six audio visual account managers across the corporate, government and tertiary sectors.
Merging Companies – Quality Systems and Cultures.
“When a publicly traded global corporation buys an even larger publicly traded global corporation, how do they merge cultures and quality systems, let alone financial systems, IT, HR, and more – all while answering leadership’s demand for operational excellence and business performance? In the case of AECOM acquiring URS and the resultant need to create a unified culture of quality and QMS, the answer lies in collaboration, a shared sense of purpose, and synergy – and quite a few off-hours conference calls. This session describes their journey, and shares seven key steps that any company can take when faced with the challenges of mergers and acquisitions and the need to create a whole greater than the sum of its parts.”
Martin Andrew is AECOM’s Quality & Delivery Assurance Manager for Australia-New Zealand. Prior to this his career spanned environmental consulting, university academic and senior management and CSIRO researcher. This is the presentation he and his colleague Denise Clements (Quality V-P, Americas, AECOM) presented to the World Conference on Quality and Improvement in Charlotte, NC, last May.
Martin has been active in the Australian Organisation for Quality since 2011, following his attendance at Qualcon 2010 which sparked a desire to get involved. He has served as Council member and President at State and National levels, and is a member of the national AOQ Ltd Board. Martin convened the Program committees for the 2011, 2014, and 2016 Qualcons, and is involved with planning the 2018 Qualcon
Business Process Improvement
The internet says that Business Process Improvement (BPI) is a strategic planning methodology aimed at identifying the operations or employee skills that could be improved to encourage smoother procedures, more efficient workflow and overall business growth.
- What does this mean?
- Why should we be striving to achieve it?
- What does it look like in the real world?
Tara and Brett will be leading a lively discussion to help answer these three pertinent questions especially within the ever-changing, fast paced environment we all work in.
Tara Bannister is currently the Quality and Business Improvement Group Manager for Churches of Christ in Queensland. The focus of this role is to manage the development and implementation of the Quality and Business Improvement Management Framework, the Change Management Framework and the Research Framework and facilitate the development and production of process performance measures that align with strategic goals.
Tara has over 10 years’ experience within the Quality sector in community services, as well as further experience in training and project management within retail and government.
Brett Abraham is a Quality Advisor for Churches of Christ in Queensland. In this role he works with stakeholders to help them to understand and manage their processes, as well as assisting them with identifying where productivity gains can be achieved and where risk mitigation strategies should be put into place.
Brett has a management systems career spanning over 25 years across the manufacturing, consulting, sales, oil/gas, project and engineering sectors and has recently moved into the care services/not-for-profit sector.
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